CUSTOMER SUPPORT ENGINEERS (2 POSTS)

CUSTOMER SUPPORT ENGINEERS (2 POSTS)

Jumamosi, Machi 08, 2014

POSITION DESCRIPTION:

Job Descriptions
? Provide technical support to clients on problems related to Internet and related services both on telephone as well as on site.
? Install and maintain various Internet and related services on the client’s side. This includes installation of Wireless Equipment operating at different frequencies as well as configuration of TCP/IP protocols.
? Build and maintain various Networks such as WAN, LAN and VPN on client’s side.
? Maintain Company’s Network infrastructure including its fiber optical backbone, repeaters, as well as towers.
? Evaluate and resolve client problems promptly
? Monitor performance of network infrastructure equipment.
? Create and implement viable solutions and follow through to ensure problem is resolved to the satisfaction of all parties.
? Ensure that no trouble ticket or clients complain remains pending and present a thorough daily, weekly and monthly report to the Management.
? Carry out weekly and monthly analysis of the problems reported by our clients and find ways to reduce them.
? Provide clients with regular updates, feedback on service request/queries

Diploma/ University degree in Computer Science/ Information Technology with at least 3 years of working experience in the related field.


Skills and expertise
? Good knowledge and working experience of various Networks such as LAN, VPN, fiber optical, microwave wireless technologies as well as extensive knowledge on configuration and troubleshooting of TCP/IP protocols.
? Practical networking experience in setting up, testing, configuration and troubleshooting of networks/ Knowledge on Wireless Technologies, RF transmissions and Fiber Optical Networks
? Working knowledge of network devices(routers/switch testing and configuration)
? Proficiency in both Windows and Linux based operating Systems




APPLICATION INSTRUCTIONS:
please send only CV via the apply now Contants below


COMPANY:
ENRICH AFRICA
Location > Zanzibar
Position Type > Full Time
Organization Type > Company

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